Refund Policy

1. Free trial first

SDOS offers a 7-day free trial with full access. No payment card is required for the trial, and the trial does not convert into a paid subscription automatically. You are only ever charged if you actively purchase a subscription after the trial.

2. Paddle is the Merchant of Record

All SDOS subscriptions are sold and processed by Paddle as the Merchant of Record. Paddle handles checkout, billing, taxes, invoicing and refund execution. Charges on your statement may appear with a Paddle descriptor. Refund requests for SDOS purchases are processed through Paddle in accordance with this policy and Paddle's buyer terms.

3. How to request a refund

Email info@sdos.app from the address used at purchase and include your order details (order date and, if available, the Paddle order number from your receipt). Vectorum LLC reviews refund requests individually and responds as quickly as possible.

4. Digital subscription refunds

SDOS is digital software delivered immediately. Refunds are considered on a case-by-case basis, for example in cases of technical problems that prevent the software from working and that we cannot resolve, duplicate charges, or unauthorized transactions.

Where consumer protection law gives you statutory rights (for example, certain withdrawal or refund rights in the EU/UK), those rights apply and are not limited by this policy. Where the law permits, by starting to use the digital service immediately you may acknowledge that the statutory withdrawal period for digital content can be affected; nothing in this policy removes rights that cannot legally be waived.

5. Cancellation vs. refund

You can cancel the renewal of your subscription at any time. Cancellation stops future charges; your access remains active until the end of the already paid period. Cancelling a subscription does not by itself create a refund for the current paid period.

6. How refunds are paid

Approved refunds are executed by Paddle to the original payment method. The time until the amount appears depends on your payment provider or bank. Questions about a specific charge or refund status: info@sdos.app.